Ticket Statuses
Section: Operations
URL:/admin/tickets/statuses
Page title: (2) Statusuri Tichete
Overview
Configure the lifecycle states a support ticket moves through (open, in progress, waiting customer, resolved, closed).
Business value
Defines the lifecycle of a support ticket (Open → In Progress → Waiting Customer → Resolved → Closed). Standardises how the team measures and reports on support throughput.
- Who uses it: Support managers
- Key benefit: Consistent measurement of where tickets are stuck and why.
Typical use cases:
- Identify the average time tickets spend in "Waiting Customer"
- Auto-close resolved tickets after 7 days of inactivity
At a glance
Accessing this module
From the admin sidebar, navigate to Ticket Statuses, or open the URL directly:
/admin/tickets/statuses
List view
The list view shows existing ticket statuses records. Use it to search, filter, sort, and bulk-act on items.
Common actions
- View existing records — open Ticket Statuses from the sidebar to see the list view.
- Search and filter — use the search box and column filters to find records.
- Create a new record — click the Add / New button (or follow the "Create" URL above) and fill in the required fields.
- Edit a record — click a row to open the detail view, then use the edit action.
- Delete a record — use the row's delete action; deletion may be soft or hard depending on the module.
- Bulk operations — select multiple rows via the checkboxes and apply a bulk action from the toolbar (export, delete, status change, etc., where supported).
Captured: 2026-05-10T09:51:26.776Z · Source: demo.crmconnect.io/admin/tickets/statuses