What are the business benefits of using MerchantPro?

Eliminates manual order transfer between MerchantPro and the CRM — orders arrive in real time and follow the standard OmniSales fulfilment workflow. Who uses it: E-commerce operators, logistics, sales Key benefit: Unified order management for MerchantPro alongside other sales channels

MerchantPro Integration

Section: Integrations & AI
URL: /admin/merchantpro/sync
Page title: MerchantPro

Overview

MerchantPro integration synchronises orders, products, and customer data between CRMConnect and the MerchantPro e-commerce platform. Orders placed on MerchantPro flow automatically into OmniSales for fulfilment.

Business value

Eliminates manual order transfer between MerchantPro and the CRM — orders arrive in real time and follow the standard OmniSales fulfilment workflow.

Who uses it: E-commerce operators, logistics, sales
Key benefit: Unified order management for MerchantPro alongside other sales channels

Accessing this module

/admin/merchantpro/sync

Common actions

Configure API credentials — enter MerchantPro API key and store URL.
Run sync — pull orders and product catalogue from MerchantPro.
View sync log — check for errors or skipped records.
Map product fields — align MerchantPro product attributes to CRM item catalogue.

Tip

Configure product field mapping before running the first sync — mismatched fields cause products to be skipped or land in the wrong CRM catalog fields, requiring manual cleanup across potentially hundreds of records.

Note

MerchantPro orders flow into OmniSales and follow the standard fulfilment workflow — warehouse, delivery notes, and invoicing work the same way as orders from any other configured sales channel.

References

OmniSales Orders · WooCommerce · Shopify

Source: crm-connect-main/app/modules/merchantpro