AWB & Courier Management — Generating and Dispatching

Department: Warehouse & Logistics
Role: Picking & Dispatch Operator, Warehouse Manager
Objective: Generate transport documents correctly, quickly and error-free — regardless of the chosen courier

The two courier modes in CRMconnect

CRMconnect offers two methods for generating AWBs, for different scenarios:

Option 1 — Direct Courier (Cargus / FanCourier / Palex)

Configuration (admin, once only)

Where: /admin/couriers/settings

Cargus:

• Cargus tab → Base API URL, subscription key, username, password
• Sync pickup points from API → select your location

FanCourier:

• FanCourier tab → Base URL, reports URL, username, password, client ID
• On save → module checks connectivity and retrieves registered workpoints

Palex:

• Similar configuration → Palex API credentials
• Sync pickup points

General:

• Select preferred courier (pre-selected by default for each new AWB)
• Select default warehouse (pre-selected pickup point)

Generate AWB — step by step

1. Finalise the Packing List with all package details:

   • Weight (kg) — mandatory
   • Dimensions: length × width × height (cm) — mandatory
   • Delivery address — copied from order, editable

2. Open the approved packing list → Generate AWB button

3. Select:

   • Courier (Cargus / FanCourier / Palex)
   • Pickup point (your warehouse)
   • Service (standard, express, parcel exchange, etc.)

4. Confirm → AWB generated:

   • AWB number returned and stored in system
   • Packing list status → wh_in_transit
   • Order status → Shipping (4)
   • Label available for printing (A4 PDF or thermal)

5. Print label → stick on package → hand to courier

Tracking and audit

• Tracking — open the AWB from Couriers list → module calls courier API in real time → current delivery status
• Audit/diagnostics — /admin/couriers → Logs → each API call with: timestamp, endpoint, payload, HTTP status, response → useful for failed AWBs

Option 2 — Innoship (230+ couriers, 35 countries)

When to use Innoship

• You have high volume and want to automatically compare rates between couriers
• You deliver internationally (35 countries) — DPD, GLS, DHL, TNT, FedEx and others
• You want a single integration point for all couriers, not separate APIs
• You need bulk label printing for the day's shipments

Configuration (admin, once only)

Where: /admin/innoship/settings

• innoship_api_key — API key from your Innoship account
• innoship_external_id — your account's external ID
• Verify connectivity → Innoship confirms list of available couriers

Generate AWB via Innoship — step by step

1. Finalise Packing List with weight + dimensions + address

2. Open approved packing list → Generate AWB button → select Innoship

3. From the Innoship list select:

   • Courier (any of the 230+)
   • Service (standard, express, weekend delivery, cash on delivery, etc.)
   • Destination country (for international)

4. Confirm → Innoship processes via API:

   • Returns: AWB number + tracking code
   • CRM stores in wh_omni_shipments
   • Log created in innoship_audit_log
   • Packing list status → wh_in_transit
   • OMS order status → Shipping (4)
   • If WooCommerce/Shopify → tracking number automatically sent back to channel

5. Print label → stick on package

Bulk printing (daily batch)

Where: /admin/innoship → AWB List → select multiple → Bulk Print

Ideal for high-volume warehouses: select all day's AWBs and print in a single step.

Innoship tracking

• From AWB list → click on an AWB → current status from courier network
• Audit → innoship_audit_log → each request: what was sent, what was received, any errors

Comparing the two options — when to choose which

You can use both simultaneously — different orders can use different couriers depending on destination or service.

Package status — complete traceability

What the customer sees

Client Portal (if active):

• AWB number and chosen courier
• Direct tracking link to the respective courier
• Real-time status updates

B2B Distributor Portal:

• Deliveries section → AWB tracking for orders
• Synchronised transport status

Common issues and how to resolve them

Practical tips

Fill in weight and dimensions at packing time, not after. Without these fields the AWB cannot be generated. Weigh the package with products inside — not estimated.

For international — use Innoship. Direct Cargus/FanCourier/Palex integration only works domestically. Any delivery outside Romania → Innoship.

The AWB number is definitive after generation. If you entered the wrong address or product, you must cancel the AWB from the courier portal and recreate it in CRM. You cannot modify an issued AWB.