VRM — Vendor Relationship Management
The VRM team manages strategic supplier relationships beyond individual purchase orders — segmentation, portal access, framework agreements, performance scoring, and supply risk monitoring. Where Acquisitions handles transactional purchasing, VRM handles the ongoing vendor partnership.
Key responsibilities:
- Onboard new vendors into the system and the supplier portal
- Maintain the vendor catalogue: products, prices, lead times, minimum order quantities
- Manage framework contracts and monitor compliance with agreed terms
- Evaluate vendor performance quarterly: delivery reliability, quality, price competitiveness
- Identify and escalate supply chain risks before they impact production or fulfilment
Primary modules: Vendors · Vendor Portal · Purchase Contracts · Vendor Items · Purchase Reports · RFQs · Purchase Orders
| Role | Primary responsibility | Level |
|---|---|---|
| Vendor Relations Specialist | Vendor onboarding, portal, price catalogue, RFQ/PO tracking, returns | Operational |
| VRM Manager | Strategic segmentation, framework contracts, performance evaluation, procurement risk | Management |
[Acquisitions Buyer] creates RFQ → [VRM Specialist] tracks vendor responses
→ Vendor responds in Portal → Buyer compares quotes → PO issued
→ [VRM Specialist] monitors confirmation + delivery + returns
→ [VRM Manager] evaluates performance quarterly → renegotiates contracts