IT & System Administration
The system administrator is the platform owner inside the company — responsible for the initial configuration, ongoing maintenance, user lifecycle, and technical integrations. Every other team's ability to work effectively depends on this role being done well.
Key responsibilities:
- Complete the initial platform setup: company data, fiscal info, document numbering, currencies, VAT rates
- Manage staff accounts: create on hire, disable on departure, never delete (preserve audit trail)
- Configure roles and permissions; enforce least-privilege access across all departments
- Activate and maintain integrations: ANAF (eFactura, eTransport), couriers, payment gateways, SAGA/WinMentor, API
- Enforce 2FA; review access logs; process GDPR erasure requests; manage data retention
Primary modules: General Settings · Staff · Roles · Custom Fields · 2FA · GDPR · Integrations · API Management · Utilities · Team Passwords
This section covers the System Administrator role. For the comprehensive IT & Admin guide covering all four roles (System Administrator, IT Manager, Super Admin, Platform Configurator) with full setup checklists, user management procedures, permission hierarchy, security audits, and GDPR workflows — see the IT / Administrator Department Guide.
| Role | Primary responsibility | Level |
|---|---|---|
| System Administrator | Platform configuration, users, roles/permissions, integrations, security, API | Technical management |
[Management] Platform decision → [IT Admin] configures company
→ adds users → sets roles/permissions → activates integrations
→ monitors daily → audits access → ensures GDPR compliance