Premiercom Integration

Section: Integrations & AI
URL: /admin/premiercom
Page title: Premiercom

Overview

Premiercom integration connects CRMConnect to the Premiercom telecommunications platform, enabling call logging, click-to-call, and communication history directly within CRM records.

Business value

Sales and support teams see the full communication history (calls, SMS) on each lead and client record without switching to a separate telecoms platform.

• Who uses it: Sales agents, customer support, account managers
• Key benefit: Unified client communication history inside the CRM

Accessing this module

/admin/premiercom

Common actions

1. Configure API credentials — enter Premiercom account credentials and extension mapping.
2. Enable click-to-call — agents click a phone number in CRM to initiate a call via Premiercom.
3. View call log — incoming and outgoing calls are logged automatically on the related lead/client record.
4. Map extensions to staff — link Premiercom extensions to CRM staff members.

Source: crm-connect-main/app/modules/premiercom