Ticket Services

Section: Operations
URL: /admin/tickets/services
Page title: (2) Servicii Tichete

Overview

Tag tickets by the product or service line they relate to — useful for routing and reporting.

Business value

Tags tickets by the product or service line they relate to — so reporting shows which areas of the business generate the most support load.

• Who uses it: Product management, support managers
• Key benefit: Prioritises product fixes by ticket volume — feeds the engineering backlog with real-world data.

Typical use cases:

• "Module X has 40% of all tickets — fix it"
• Per-product support cost analysis

At a glance

Accessing this module

From the admin sidebar, navigate to Ticket Services, or open the URL directly:

/admin/tickets/services

List view

The list view shows existing ticket services records. Use it to search, filter, sort, and bulk-act on items.

Common actions

1. View existing records — open Ticket Services from the sidebar to see the list view.
2. Search and filter — use the search box and column filters to find records.
3. Create a new record — click the Add / New button (or follow the "Create" URL above) and fill in the required fields.
4. Edit a record — click a row to open the detail view, then use the edit action.
5. Delete a record — use the row's delete action; deletion may be soft or hard depending on the module.
6. Bulk operations — select multiple rows via the checkboxes and apply a bulk action from the toolbar (export, delete, status change, etc., where supported).

Captured: 2026-05-10T09:51:26.776Z · Source: demo.crmconnect.io/admin/tickets/services